Database
CONTACT INFORMATION FOR ALTERNATIVE SERVICES
** TIP: to find contacts quickly press the ‘ctrl’ & ‘f’ at the same time, then type in a key word**
- University services (Internal)
- Halls of residents contact numbers (Internal)
- Societies (Internal)
- Alternative numbers to Nightline (External)
- Emergency Numbers (External)
- Welfare & Support Services (External) – alcohol/drugs, Asperger’s/autism/bereavement, bipolar, carers, counselling, eating disorders, self-harm, anxiety, OCD, sexual violence, services for women, discrimination/hate, sexual health
- Medical Care (External)
University Services
Vulnerable Student’ Support Service Regular office hours (Mon-Fri): closed non-term time
Tel: 0117 928 8281 Email: [email protected]
* In the event of an emergency out of hours, please call University Security 24 hours a day on 0117 331 1223, or call 0300 303 1611 for a Unite property. Please note that this will not result in a response from the Vulnerable Students’ Support Service; they will be able to provide support during the next working day
Student Counselling Service Every week day during term-time
Tel: 0117 954 6655 (call weekdays 9am-4pm)
Directions: Based on the third floor of Hampton House. Enter through the main glass doors at ground
floor level. Take the stairs in front of you to your left, through the wooden door, or the left
hand lift up to the third floor. The reception area is on your left as you come out of the lift or
stairs
Student Health Service Mon-Sat//booked appointments only
Tel: +44(0)117 3302720 Address: Hampton House Health Centre,
St Michael’s Hill BS6 6AU
Just Ask Mon-Fri: 10am-4pm
Just ask is a union run service and offers a range of information, support and advice.
Tel: 0117 331 8634 Address: 3rd floor of the student union
Email: [email protected]
Multi-faith Chaplaincy Mon-Sat (term-time): 11am-5pm
Tel: 0117 954 6600 Address: 1 Woodland Road, BS8 1AU
Disability Services Mon-Fri (term-time): 9:30am-4pm
Tel: +44 (0)117 331 0444 Address: Hampton House, Lower Ground Floor, BS6 6JS
Email: [email protected]
Careers Service Mon-Fri: 9:30am-4:45pm
Tel: +44 (0)117 928 8221 Address: 5 Tyndall Avenue, BS8 1UD
Examinations Office (General Enquiries)
Tel: 0117 33 17652
Email: [email protected]
Postgraduate Exams
Tel: 0117 92 89836
Email: [email protected]
University main switchboard telephone
Tel: +44 (0) 117 928 9000
Graduation Office
Email: [email protected]
Security Services
Tel (24hr emergency): 0117 331 1223
Tel (non-emergency): 0117 928 7848
Hall of Residence Contact Numbers
Accommodation Office Open 10am-4pm weekdays
Tel: +44 (0)117 95 46640
Email: [email protected]
North Village
– Badock Hall, Churchill Hall, Durdham Hall, Hiatt Baker, University Hall, Wills Hall
North Village Student Support Centre
Andrew Abbey and Bridget Ferguson – Head and Deputy Head of Residential Life
0117 4283 300 – 24 hrs a day, 7 days a week
[email protected] – For anything relating to yourself or a friend
[email protected] – For enquiries about your residence
Address: Student Support Centre, North Residential Village, Parry’s Lane, Bristol, BS9 1AD
East Village
– Chandry Court, Colston Street, Marlborough House, New Bridewell, Orchard Heights, Redland Road, Riverside, St Michaels Park, St Michaels Hill, the Courtrooms, the Hawthorns, Unite House, Woodland Road
East Village Student Support Centre
Rosalind Elliott and Philip Bolton – Head and Deputy of Residential Life, East Village
0117 4283302 – 24 hrs a day, 7 days a week
[email protected] – For anything relating to yourself or a friend
[email protected] – For enquiries about your residence
Address: Student Support Centre, East Residential Village, The Hawthorns, Woodland Road, Bristol, BS8 1UQ
Message on university website about East Village accommodation: “Living in a partnership property
Your Student Support Centre is available to all students, whether undergraduate, postgraduate, or living in a University-owned or partnership run property.
The only difference if you are living in a partnership property is that the facilities management of your home will be dealt with by the partner. Details of who runs the property is shown on your residence guide, along with how to report damage and repairs.
The Accommodation Office’s Partnerships Management team are able to support you with any aspect of living in a partnership property.”
West Village
– Brunel House, Clifton Hill House, Deans Court, Goldney Hall, Harbour Court, Hillside Woodside, Manor Hall, Northwell House, Queen’s Road, Richmond Terrace, Winkworth House, Woodland Court
West Village Student Support Centre
Tilly Beech and Miriam Goossen – Head and Deputy Head of Residential Life
0117 4283301 – 24 hrs a day, 7 days a week
[email protected] – For anything relating to yourself or a friend
[email protected] – For enquiries about University-owned residences
Address: Student Support Centre, West Residential Village, Clifton Hill House, Lower Clifton Hill, Clifton, Bristol, BS8 1BX
Addresses of student accommodations (alphabetical order):
* Badock Hall:
Address: Stoke Park Road, Stoke Bishop, BS9 1JQ
* Brunel House:
Address: St Georges Road, Bristol, BS1 5UL
* Chandry Court:
Address: Denmark Street, Bristol, BS1 5DH
* Churchill Hall:
Email: [email protected]
Address: Stoke Park Road, Stoke Bishop, BS9 1JG
* Clifton Hill House:
Email: [email protected]
Address: Lower Clifton Hill, Clifton, BS8 1BX
* Colston Street:
Email: [email protected]
Address:33 Colston Street, Bristol, BS1 5AP
* Deans Court:
Address: St George’s Road, Bristol, BS1 5UL
* Durdham Hall:
Email: [email protected]
Address: Hollybush Lane, Stoke Bishop, BS9 1UB
* Favell House:
Email: [email protected]
Address: Favell House, Crow Lane, Bristol, BS1 1DQ
* Goldney Hall:
Email: [email protected]
Address: Lower Clifton Hill, Clifton, BS8 1BH
* Harbour Court:
Address: Anchor Road, Bristol, BS1 5TP
* Hiatt Baker Hall – catered:
Email: [email protected]
Address: Parry’s Lane, Stoke Bishop, BS9 1AD
* Hiatt Baker Hall, self-catered:
Email: [email protected]
Address: Parry’s Lane, Stoke Bishop, BS9 1AD
* Hillside Woodside:
Address: Bridge Road, Leigh Woods, BS8 3PA
* Manor Hall:
Email: [email protected]
Address: Lower Clifton Hill, Clifton, BS8 1BU
* Marlborough House:
Address: Marlborough Street, Bristol, BS1 3NX
* New Bridewell:
Email: [email protected]
Address: Nelson Street, Bristol BS1 2BA
* Northwell House:
Email: [email protected]
Address: 4-6 Cromwell Road, St Andrews BS6 5AA
* Orchard Heights:
Email: [email protected]
Address: 31 Frogmore Street, Bristol BS1 5NA
* Queen’s Road:
Email: [email protected]
Address: 115 Queens Road, Bristol BS8 1LL
* Redland Road:
Address: 121 Redland Road, Bristol, BS6 6QX
* Richmond Terrace:
Email: [email protected]
Address: 35 Richmond Terrace, Bristol BS8 1AD
* Riverside (Includes Favell House, The Rackhay and Waverley House):
Address: Queen Charlotte Street, Bristol, BS1 4HJ
* St Michael’s Hill:
Address: 43/45 St Michael’s Hill, Bristol, BS2 8DX
* St Michael’s Park:
Email: [email protected]
Address: 28-33 St Michael’s Park, Bristol BS2 8BW
* The Courtrooms:
Email: [email protected]
Address: Rupert Street, Bristol BS1 2AF
* The Hawthorns:
Email: [email protected]
Address: 14-16 Woodland Road, Bristol BS8 1UQ
* The Rackhay:
Email: [email protected]
Address: Queen Charlotte St, Bristol, BS1 4HJ
* Unite House:
Email: [email protected]
Address: Unite House, Frogmore Street, BS1 5NA
* University Hall:
Email: [email protected]
Address: Shaplands, Stoke Bishop, BS9 1AR
* Waverley House:
Email: [email protected]
Address: Queen Charlotte Street, Bristol, BS1 1WH
* Wills Hall:
Email: [email protected]
Address: Parry’s Lane, Stoke Bishop, BS9 1AE
* Winkworth House:
Email: [email protected]
Address: 5 St Georges Road, Bristol BS8 5UU
* Woodland Court:
Address: 29 Belgrave Road, Bristol, BS8 2AA
* Woodland Road:
Email: [email protected]
Address: 97 Woodland Road, Bristol BS8 1US
Societies
Student Union Groups
Academic, Arts, Campaigning, Community Volunteering, Dance, Extreme & Outdoor, International, Liberation, Media, Medical, Music, Network, Other, Performance, Politics, Recreational, Religion, Representation, Resident Associations, Sports -Team, Sports – Individual, Volunteering
Main Website: https://www.bristolsu.org.uk/groups
Alternative Numbers
Samaritans 24hrs
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.
Tel: 116 123
The Calm Zone 5pm-midnight
The Campaign Against Living Miserably (CALM) is an award-winning charity dedicated to preventing male suicide.
Tel: 0800 585858
Bristol Mindline
A confidential freephone helpline giving a safe place to talk if you, or someone you know, is in distress.
Tel: 0808 808 0330
Website: https://www.bristolmind.org.uk/
Emergency Contacts
Emergency Services
Tel: 999
Police Non-emergency
Tel: 101
Medical non-emergency/advisory
Tel: 111
External Welfare & Support Services
**Alcohol and Drugs**
Addiction Recovery Agency
Offers a range of services for drug and alcohol users of all ages.
Tel: 0117 930 0282 Email: [email protected]
Website: http://addictionrecovery.org.uk/
Bristol Drugs Project
Confidential support for adults and young people who are using drugs or who are worried about someone else’s substance misuse.
Tel: 0117 987 6000 Email: [email protected]
Website: http://www.bdp.org.uk/
Nilaari
The Nilaari Agency offers culturally appropriate treatment services to people (aged over 18) from minority communities who misuse or are at risk of misusing drugs and alcohol.
Tel: 0117 952 5742 Email: [email protected]
Website: http://www.nilaari.co.uk/
Hawkspring
Hawkspring offers a range of services to anyone who is affected by drug and alcohol misuse.
Tel: 0117 964 2859 Email: [email protected]
Website: http://www.hawkspring.org.uk/
Nacoa
Providing information, advice and support for everyone affected by a parent’s drinking
Tel: 0800 358 3456 Email: [email protected]
Website: http://www.nacoa.org.uk/
**Aspergers/ Autism support**
BASS Autism Services for Adults
BASS Autism Services for Adults provide a service to adults with autism spectrum conditions (ASCs) and professionals and carers who support them.
Tel: 01225 325 680
Website: http://www.awp.nhs.uk/services/specialist/autism-spectrum/
**Bereavement**
Cruse Bereavement Care
Bereavement support in the Bristol area
Tel: 0117 926 4045 Email: [email protected]
Website: http://www.cruse.org.uk/Bristol
**Bipolar**
Bipolar UK
Information, advice and support by phone and email, as well as through information on our website.
Tel: 0333 323 3880 Email: [email protected]
Website: http://www.bipolaruk.org/
**Carers**
BANES Carers’ Centre
The Carers’ Centre is a local charity supporting people who care for family and friends who need extra support day-to-day.
Tel: 0800 0388 885
Website: https://www.banescarerscentre.org.uk/
Carers Support Centre
Carers Support Centre provides support, information and advice to carers of any age living in the Bristol and South Gloucestershire areas.
Tel : 0117 965 2200
Website: http://www.carerssupportcentre.org.uk/
**Counselling/Talking Therapies/Phone Support**
The Big White Wall
The service designed to help people get support, take control and feel better.
The University has arranged for our students to be able to access Big White Wall. It provides 24/7 peer and professional support (with trained counsellors online at all times), plus a range of well-being tools to help people self-manage.
Simply go to www.bigwhitewall.com/university and use your university email address to login. The service is anonymous, and the University will not know you have chosen to use BWW.
Samaritans
Tel: 116 123
Bristol Wellbeing Therapies (Formerly Lift Psychology)
Bristol Wellbeing Therapies offer a range of support for people with different needs and preferences.
Tel: 0117 982 3209
Website: https://iapt-bristol.awp.nhs.uk/
Help Counselling (9-25yrs)
One-to-one, groups, parent and child workshops in Bristol, Yate, Chippenham and Glastonbury. No limit to the number of sessions. No restrictions on the issues you bring.
Tel: 0117 950 2511
Website: http://www.help-counselling.org.uk/index.html
Off The Record: Bristol
Free confidential, self-referral specialist information, advice, informal support and counselling for young people in Bristol, aged 11 – 25.
Tel: 0808 808 9120 Text: 07896 880 011 Email: [email protected]
Website: http://www.otrbristol.org.uk/
Relate (Relationship counselling)
Relationship Counselling, Sex Therapy, Relationship Education and Training. LGBTQ+ affirmative and committed to supporting all kinds of relationships.
Tel: 0117 942 8444 Email: [email protected]
Website: http://www.relate-avon.org.uk/
Terrence Higgins Trust West
Providing one to one or couples counselling for people with HIV for up to 12 weeks. They also run a variety of group support sessions.
Tel: 0808 802 1221
Website: http://www.tht.org.uk/
The Bridge Foundation
Offering a range of psychotherapy and counselling services. Individual short term counselling for up to 4 sessions, individual longer term counselling for individuals for up to 2 years.
Tel: 0117 9424510 Email: [email protected]
Website: http://www.bridgefoundation.org.uk/
The Harbour
Providing free and professional counselling and psychotherapy for people affected by a life-threatening physical illness. They provide therapy for individuals, couples, and groups.
Tel: 0117 925 9348 Email: [email protected]
Website: http://www.the-harbour.org.uk/
Bristol Mindline
A confidential freephone helpline giving a safe place to talk if you, or someone you know, is in distress.
Tel: 0808 808 0330
Website: https://www.bristolmind.org.uk/
SARSAS
Helpline, support and counselling for survivors of sexual violence/assault.
Tel (females): 0808 801 0456 Tel (males): 0808 801 0464
Website: http://www.sarsas.org.uk/
**Eating Disorders**
Beat: Beating Eating Disorders
Helpline, information and support for people with eating disorders, in particular anorexia and bulimia nervosa and their carers, family and friends.
Tel (adults): 0808 801 0677 Tel (under 18s): 0808 801 0711
Email (adults): [email protected] email (under 18s): [email protected]
Website: https://www.b-eat.co.uk/
Overeaters Anonymous
Overeaters Anonymous is a fellowship of individuals who, through shared experience, strength and hope, are recovering from compulsive overeating.
Tel: 07000 784 985 Email: [email protected]
Website: http://www.oagb.org.uk/
Somerset and Wessex Eating Disorders Association (SWEDA)
For carers and sufferers. SWEDA offers a range of support: Counselling Services, a monthly Self help Support Group, Training and Presentations for Health Professionals and GPs, and an Outreach and Community Support programme, working with young people in Secondary Schools and four of the major Colleges in the county.
Tel: 01749 34 33 44 Email: [email protected]
Website: http://www.swedauk.org/
Something Fishy
Website for help and information on eating disorders including online support.
Website: http://www.something-fishy.org/
The National Centre For Eating Disorders
The National Centre for Eating Disorders provides counselling solutions for all eating disorders, including binge eating, yo-yo dieting, bulimia, fear of eating and anorexia.
Tel: 0845 838 2040
Website: http://eating-disorders.org.uk/
**Self Harm**
Self Injury Self Help (SISH) Group
SISH stands for ‘self injury self help’, and are a Bristol based community organisation, who for 15 years, have been running self help support groups for people who self injure.
Tel: 0117 2308230 Email: [email protected]
Website: https://www.sishbristol.org.uk/
**Anxiety**
No Panic
Anxiety disorder helpline
Tel (20+ yr olds): 0844 967 4848 Tel (13-20 yr olds): 0300 606 1174
Website: http://www.nopanic.org.uk/
**OCD**
OCD action
Support and information for anybody affected by OCD.
Tel: 0845 390 6232 Email: [email protected]
Website: http://www.ocdaction.org.uk/
**Sexual Violence**
PLEASE NOTE: IN THE CASE OF IMMINENT RISK OF ANY HARM TO A CHILD OR ADULT CONTACT YOUR PAGER PERSON & REFER TO THE LEGAL PROCEDURE
Kinergy
A free and confidential service for all survivors of sexual abuse and rape for people over the age of 16. They also run support groups for survivors of abuse.
Tel: 0117 908 7712 Email: [email protected]
Website: http://www.kinergy.org.uk/
SARSAS
Helpline, support and counselling for survivors of sexual violence/assault.
Tel (females): 0808 801 0456 Tel (males): 0808 801 0464
Website: http://www.sarsas.org.uk/
The Green House Bristol
Free, confidential, specialist support and counselling to help women, men, young people and children with difficulties that can arise from sexual abuse, rape, or any kind of sexual trauma.
Tel: 0117 935 1707 Email: [email protected]
Website: http://the-green-house.org.uk/
**Services for women**
Self Injury Support (formerly Bristol Crisis Service for Women)
Self-injury Support offers a text and email support service (TESS) for girls and young women under 25yrs affected by self-injury.
Tel: 0808 800 8088 Text: 0780 047 2908
Website: http://www.selfinjurysupport.org.uk/
The Willow Tree Centre
A free service providing counselling after a miscarriage or still birth, post abortion counselling, practical and emotional support.
Tel: 01454 324080
Website: http://www.thewillowtreecentre.org.uk/
Womankind
Range of therapeutic services including a helpline, 1 to 1 counselling and group therapy for women with mental health problems. Free or affordable professional counselling.
Tel: 0345 4582914 or 0117 9166561
Website: http://womankindbristol.org.uk/
Bristol Women’s Aid
Provide information and support for people suffering domestic abuse.
Tel: 0808 2000 247 (24 hour helpline)
Website: https://www.womensaid.org.uk/
**Discrimination/hate crime**
Islamophobia Response Unit
A response unit for reporting religious discrimination on account of being or being percieved as Muslim.
Tel: 020 3904 6555 Email: [email protected]
Website: https://mend.org.uk/report-islamophobia/report-an-incident/
Tell MAMA
An independent, non-governmental organisation which measure and record incidents of Islamophobic attacks. Provide a confidential reporting service.
Tel: 0800 456 1226 SMS: 0115 707 00 07 WhatsApp: 0734 184 6086
Email: [email protected]
Website: https://tellmamauk.org/
Community Security Trust (Anti-Semitism)
A charity that protects British Jews from antisemitism and related threats.
Tel: 0800 032 3263 (24hr emergency number) Email: [email protected]
Website: https://cst.org.uk/
Lighthouse Victim Care
Lighthouse offers an enhanced service to vulnerable, intimated or persistently targeted victims of crime and anti-social behaviour, and victims of serious crime.
Tel: 0800 555 111
Website: https://www.lighthousevictimcare.org/
Victim Support
A specialist team that deliver tailored support to help people recover from the effects of crime and traumatic events.
Tel: 0808 1689 111
Website: https://www.victimsupport.org.uk/
** Sexual health **
Unity Sexual Health
A free and confidential service for Bristol, North Somerset and South Gloucestershire
Website: https://www.unitysexualhealth.co.uk/
Switchboard LGBT+ helpline
Tel: 0300 330 0630
Website: http://switchboard.lgbt/
Terrence Higgins Trust West
Providing one to one or couples counselling for people with HIV for up to 12 weeks. They also run a variety of group support sessions.
Tel: 0808 802 1221
Website: http://www.tht.org.uk/
Relate (Relationship counselling)
Relationship Counselling, Sex Therapy, Relationship Education and Training. LGBTQ+ affirmative and committed to supporting all kinds of relationships.
Tel: 0117 942 8444 Email: [email protected]
Website: http://www.relate-avon.org.uk/
Medical Care
Bristol Royal Infirmary (also Accident and Emergency Department)
Address: Upper Maudlin Street, Bristol, BS2 8HW
Tel: 0117 923 0000
Boots Broadmead (walk-in centre & GP surgery)
Address: 59 Broadmead, Bristol, BS1 3EA
Tel: 0117 954 9828
Bristol Royal Hospital for Children
Address: Paul O’Gorman Building, Upper Maudlin Street, Bristol BS2 8BJ
Tel: 0117 342 8460
Southmead Hospital
Address: Southmead Road, Westbury-on-Trym, Bristol, BS10 5NB
Tel: 0117 950 5050
Royal United Hospital
Address: Combe Park, Bath, Avon, BA1 3NG
Tel: 01225 428331
Dental Hospital (A&E too)
Address: Lower Maudlin Street, Bristol, BS1 2LY
Tel: 0117 3424422
Bristol Eye Hospital
Address: Lower Maudlin Street, Bristol, BS1 2LX
Tel: 0117 9230060
Unity Sexual Health
A free and confidential service for Bristol, North Somerset and South Gloucestershire
Website: https://www.unitysexualhealth.co.uk/