FAQ

FAQ

Q: Is the service confidential?

Yes, Nightline is a confidential service. We will never disclose identifying details or content of specific calls to third parties except where we are required to by law. More information about our confidentiality policy can be found on the confidentiality tab.

Q: Is the service anonymous?

Yes, Nightline is an anonymous service. We want everyone to feel comfortable using the service and to protect the identity of everyone involved.

Q: Who calls Nightline?

Our service is aimed at students who may be struggling with a variety of things. This could include University life, home life, sexuality, mental health, relationships, suicidal thoughts – no problem is too big or too small. If you are feeling distressed about anything and would like someone to listen please give us a call.

Q: When can I call up?

Bristol Nightline is open every night of term between 8pm and 8am on 01179 266 266.

Alternatively, you can contact us through our new instant messaging service which is open every night of term between 8pm and 12am.

If we ever happen to be closed we will let you know through our Facebook page.

Calls are charged at your standard network rate and our instant messaging service is free to use for anyone with access to the internet.

Q: Why are you non advisory?

Our volunteers are trained to listen and to help you talk through whatever is on your mind. Our volunteers are not trained to give advice, instead we try to help you reach your own conclusions. However, Bristol Nightline is also an information service, so we can signpost you to other services if you request.

Q: Nightline is closed! Where else can I go?

Good question! There are many other great services that you can talk to, these include The Samaritans and Mindline.

Q: Who are the volunteers?

Bristol Nightline is run by students, for students. All our volunteers are current students at the University of Bristol and they all undergo extensive training to help run the service.

Q: How does the service operate?

We have two or more volunteers on each shift, every night of term. Two volunteers take every call, with one volunteer on call and another listening in to assist the call taker. The instant messaging service is answered in a similar manner.

Q: Can I volunteer?

Yes! We are always looking for new volunteers for Bristol Nightline. The service wouldn’t be able to run without our phenomenal volunteers. If you are a student in Bristol and are interested in volunteering with us please contact [email protected] for more information.

Q: Why should I volunteer with Nightline?

Volunteering at Bristol Nightline can be a really rewarding experience. For more information look at our volunteering page.

Q: If I donate, where does my money go?

We are a charity, our money goes to maintaining and improving our service in addition to providing our volunteers with the best training possible.