FAQ

Q: Is the service confidential?

Yes, Nightline is a confidential service. It is very important to us that we don’t disclose any information about the callers or content of our calls.

Q: Is the service anonymous?

Yes, Nightline is an anonymous service. We want everyone to feel comfortable using the service and to protect the identity of everyone involved.

Q: Who calls Nightline?

Our service is aimed at students who may be struggling with a variety of things. This could include University, home life, sexuality, mental health, relationships, suicidal thoughts and hundreds more. If you are feeling distressed and would like someone to listen please give us a call.

Q: When can I call up?

Bristol Nightline is open every night of term between 8pm and 8am. If we ever happen to be closed on a term night we will post about it on our Facebook page.

Q: Why are you non advisory?

Our volunteers are trained to listen and to help you to talk through whatever is on your mind. We are not medical professionals, so our volunteers are unqualified to give advice.

However Bristol Nightline is an information service so we can signpost you to other services if you request.

Q: Nightline is closed! Where else can I go?

Good question! There are many other great services that you can talk to, these include The Samaritans and Mindline.

Q: Who are the volunteers?

Bristol Nightline is a student run service. All our volunteers are extensively trained and here to listen.

Q: Can I volunteer?

Yes!

We are always looking for new volunteers for Bristol Nightline. The service wouldn’t be able to run without our phenomenal volunteers. If you are a student in Bristol and are interested in volunteering with us please contact nightline.coordinator@gmail.com for more information.

Q: Why should I volunteer with Nightline?

Volunteering at Bristol Nightline can be a really rewarding experience. For more information look at our volunteering page.

Q: If I donate, where does my money go?

We are a charity, our money goes to maintaining and improving our service in addition to providing our volunteers with the best training possible.