Database

CONTACT INFORMATION FOR ALTERNATIVE SERVICES

** TIP: to find contacts quickly press the ‘ctrl’ & ‘f’ at the same time, then type in a key word**

 

  1. University services (Internal)
  2. Halls of residents contact numbers (Internal)
  3. Societies (Internal)
  4. Alternative numbers to Nightline (External)
  5. Emergency Numbers (External)
  6. Welfare & Support Services (External) – alcohol/drugs, Asperger’s/autism/bereavement, bipolar, carers, counselling, eating disorders, self-harm, anxiety, OCD, sexual violence, services for women, discrimination/hate, sexual health
  7. Medical Care (External)

University Services

 

Vulnerable Student’ Support Service Regular office hours (Mon-Fri): closed non-term time

Tel: 0117 928 8281 Email: vulnerable-students@bristol.ac.uk

* In the event of an emergency out of hours, please call University Security 24 hours a day on 0117 331 1223, or call 0300 303 1611 for a Unite property. Please note that this will not result in a response from the Vulnerable Students’ Support Service; they will be able to provide support during the next working day

 

Student Counselling Service Every week day during term-time

Tel: 0117 954 6655 (call weekdays 9am-4pm)

Directions: Based on the third floor of Hampton House. Enter through the main glass doors at ground

floor level. Take the stairs in front of you to your left, through the wooden door, or the left

hand lift up to the third floor. The reception area is on your left as you come out of the lift or

stairs

 

Student Health Service Mon-Sat//booked appointments only

Tel: +44(0)117 3302720 Address: Hampton House Health Centre,

   St Michael’s Hill BS6 6AU

 

Just Ask Mon-Fri: 10am-4pm

Just ask is a union run service and offers a range of information, support and advice.

Tel: 0117 331 8634 Address: 3rd floor of the student union

Email: bristolsu-justask@bristol.ac.uk

 

Multi-faith Chaplaincy Mon-Sat (term-time): 11am-5pm

Tel: 0117 954 6600 Address: 1 Woodland Road, BS8 1AU

 

Disability Services Mon-Fri (term-time): 9:30am-4pm

Tel: +44 (0)117 331 0444 Address: Hampton House, Lower Ground Floor, BS6 6JS

Email: disability-services@bristol.ac.uk

 

Careers Service Mon-Fri: 9:30am-4:45pm

Tel: +44 (0)117 928 8221 Address: 5 Tyndall Avenue, BS8 1UD

 

Examinations Office (General Enquiries)

Tel: 0117 33 17652

Email: exams-office@bristol.ac.uk

 

Postgraduate Exams

Tel: 0117 92 89836

Email: postgraduate-exams@bristol.ac.uk

 

University main switchboard telephone

Tel: +44 (0) 117 928 9000

 

Graduation Office

Email: graduation-office@bristol.ac.uk

 

Security Services

Tel (24hr emergency): 0117 331 1223

Tel (non-emergency): 0117 928 7848

 

Hall of Residence Contact Numbers

Accommodation Office                    Open 10am-4pm weekdays

Tel: +44 (0)117 95 46640

Email: accom-office@bristol.ac.uk

 

North Village

– Badock Hall, Churchill Hall, Durdham Hall, Hiatt Baker, University Hall, Wills Hall

North Village Student Support Centre

Andrew Abbey and Bridget Ferguson – Head and Deputy Head of Residential Life

0117 4283 300 – 24 hrs a day, 7 days a week

resilife-north@bristol.ac.uk   – For anything relating to yourself or a friend

residences-facilities-north@bristol.ac.uk   – For enquiries about your residence

Address:  Student Support Centre, North Residential Village, Parry’s Lane, Bristol, BS9 1AD

 

East Village

– Chandry Court, Colston Street, Marlborough House, New Bridewell, Orchard Heights, Redland Road, Riverside, St Michaels Park, St Michaels Hill, the Courtrooms, the Hawthorns, Unite House, Woodland Road

East Village Student Support Centre

Rosalind Elliott and Philip Bolton – Head and Deputy of Residential Life, East Village

0117 4283302    – 24 hrs a day, 7 days a week

resilife-east@bristol.ac.uk   – For anything relating to yourself or a friend

residences-facilities-east@bristol.ac.uk   – For enquiries about your residence

Address:  Student Support Centre, East Residential Village, The Hawthorns, Woodland Road, Bristol, BS8 1UQ

 

Message on university website about East Village accommodation:                                                         “Living in a partnership property

Your Student Support Centre is available to all students, whether undergraduate, postgraduate, or living in a University-owned or partnership run property.

The only difference if you are living in a partnership property is that the facilities management of your home will be dealt with by the partner. Details of who runs the property is shown on your residence guide, along with how to report damage and repairs.

The Accommodation Office’s Partnerships Management team are able to support you with any aspect of living in a partnership property.”

 

West Village

Brunel House, Clifton Hill House, Deans Court, Goldney Hall, Harbour Court, Hillside Woodside, Manor Hall, Northwell House, Queen’s Road, Richmond Terrace, Winkworth House, Woodland Court

West Village Student Support Centre

Tilly Beech and Miriam Goossen – Head and Deputy Head of Residential Life

0117 4283301   – 24 hrs a day, 7 days a week

resilife-west@bristol.ac.uk   – For anything relating to yourself or a friend

residences-facilities-west@bristol.ac.uk   – For enquiries about University-owned residences

Address:  Student Support Centre, West Residential Village, Clifton Hill House, Lower Clifton Hill, Clifton, Bristol, BS8 1BX

 

Addresses of student accommodations (alphabetical order):

* Badock Hall:

Address: Stoke Park Road, Stoke Bishop, BS9 1JQ

* Brunel House:

Address: St Georges Road, Bristol, BS1 5UL

* Chandry Court:

Address: Denmark Street, Bristol, BS1 5DH

* Churchill Hall:

Email: churchill-hall@bristol.ac.uk

Address: Stoke Park Road, Stoke Bishop, BS9 1JG

* Clifton Hill House:

Email: chh-office@bristol.ac.uk

Address: Lower Clifton Hill, Clifton, BS8 1BX

* Colston Street:

Email: city-centre-accom@bristol.ac.uk

Address:33 Colston Street, Bristol, BS1 5AP

* Deans Court:

Address: St George’s Road, Bristol, BS1 5UL

* Durdham Hall:

Email: durdham-hall@bristol.ac.uk

Address: Hollybush Lane, Stoke Bishop, BS9 1UB

* Favell House:

Email: citycentreriverside-accom@bristol.ac.uk

Address: Favell House, Crow Lane, Bristol, BS1 1DQ

* Goldney Hall:

Email: goldney-hall@bristol.ac.uk

Address: Lower Clifton Hill, Clifton, BS8 1BH

* Harbour Court:

Address: Anchor Road, Bristol, BS1 5TP

* Hiatt Baker Hall – catered:

Email: hb-catered-enquiries@bristol.ac.uk

Address: Parry’s Lane, Stoke Bishop, BS9 1AD

* Hiatt Baker Hall, self-catered:

Email: hb-selfcatered-enquiries@bristol.ac.uk

Address: Parry’s Lane, Stoke Bishop, BS9 1AD

* Hillside Woodside:

Address: Bridge Road, Leigh Woods, BS8 3PA

* Manor Hall:

Email: manor-hall@bristol.ac.uk

Address: Lower Clifton Hill, Clifton, BS8 1BU

* Marlborough House:

Address: Marlborough Street, Bristol, BS1 3NX

* New Bridewell:

Email: oldtown-enquiries@bristol.ac.uk

Address: Nelson Street, Bristol BS1 2BA

* Northwell House:

Email: nh-office@bristol.ac.uk

Address: 4-6 Cromwell Road, St Andrews BS6 5AA

* Orchard Heights:

Email: orchard-heights@bristol.ac.uk

Address: 31 Frogmore Street, Bristol BS1 5NA

* Queen’s Road:

Email: chh-office@bristol.ac.uk

Address: 115 Queens Road, Bristol BS8 1LL

* Redland Road:

Address: 121 Redland Road, Bristol, BS6 6QX

* Richmond Terrace:

Email: manor-hall@bristol.ac.uk

Address: 35 Richmond Terrace, Bristol BS8 1AD

* Riverside (Includes Favell House, The Rackhay and Waverley House):

Address: Queen Charlotte Street, Bristol, BS1 4HJ

* St Michael’s Hill:

Address: 43/45 St Michael’s Hill, Bristol, BS2 8DX

* St Michael’s Park:

Email: nikki.press@bristol.ac.uk

Address: 28-33 St Michael’s Park, Bristol BS2 8BW

* The Courtrooms:

Email: oldtown-enquiries@bristol.ac.uk

Address: Rupert Street, Bristol BS1 2AF

* The Hawthorns:

Email: the-hawthorns@bristol.ac.uk

Address: 14-16 Woodland Road, Bristol BS8 1UQ

* The Rackhay:

Email: citycentreriverside-accom@bristol.ac.uk

Address: Queen Charlotte St, Bristol, BS1 4HJ

* Unite House:

Email: unite-house@bristol.ac.uk

Address: Unite House, Frogmore Street, BS1 5NA

* University Hall:

Email: uh-office@bristol.ac.uk

Address: Shaplands, Stoke Bishop, BS9 1AR

* Waverley House:

Email: citycentreriverside-accom@bristol.ac.uk

Address: Queen Charlotte Street, Bristol, BS1 1WH

* Wills Hall:

Email: wills-hall@bristol.ac.uk

Address: Parry’s Lane, Stoke Bishop, BS9 1AE

* Winkworth House:

Email: winkworth-house@bristol.ac.uk

Address: 5 St Georges Road, Bristol BS8 5UU

* Woodland Court:

Address: 29 Belgrave Road, Bristol, BS8 2AA

* Woodland Road:

Email: nikki.press@bristol.ac.uk

Address: 97 Woodland Road, Bristol BS8 1US
Societies

 

Student Union Groups

Academic, Arts, Campaigning, Community Volunteering, Dance, Extreme & Outdoor, International, Liberation, Media, Medical, Music, Network, Other, Performance, Politics, Recreational, Religion, Representation, Resident Associations, Sports -Team, Sports – Individual, Volunteering

Main Website: https://www.bristolsu.org.uk/groups

 

Alternative Numbers

 

Samaritans 24hrs

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.

Tel: 116 123

 

The Calm Zone 5pm-midnight

The Campaign Against Living Miserably (CALM) is an award-winning charity dedicated to preventing male suicide.

Tel: 0800 585858

 

Bristol Mindline

A confidential freephone helpline giving a safe place to talk if you, or someone you know, is in distress.

Tel: 0808 808 0330

Website: https://www.bristolmind.org.uk/

 

Emergency Contacts

 

Emergency Services

Tel: 999

 

Police Non-emergency

Tel: 101

 

Medical non-emergency/advisory

Tel: 111

 

External Welfare & Support Services

 

**Alcohol and Drugs**

Addiction Recovery Agency

Offers a range of services for drug and alcohol users of all ages.

Tel: 0117 930 0282      Email: info@addictionrecovery.org.uk

Website: http://addictionrecovery.org.uk/

 

Bristol Drugs Project

Confidential support for adults and young people who are using drugs or who are worried about someone else’s substance misuse.

Tel: 0117 987 6000      Email: info@bdp.org.uk

Website: http://www.bdp.org.uk/

 

Nilaari

The Nilaari Agency offers culturally appropriate treatment services to people (aged over 18) from minority communities who misuse or are at risk of misusing drugs and alcohol.

Tel: 0117 952 5742      Email: nilaari@nilaari.co.uk

Website: http://www.nilaari.co.uk/

 

Hawkspring

Hawkspring offers a range of services to anyone who is affected by drug and alcohol misuse.

Tel: 0117 964 2859      Email: info@hawkspring.org.uk

Website: http://www.hawkspring.org.uk/

 

Nacoa

Providing information, advice and support for everyone affected by a parent’s drinking

Tel: 0800 358 3456      Email: helpline@nacoa.org.uk

Website: http://www.nacoa.org.uk/

 

**Aspergers/ Autism support**

BASS Autism Services for Adults

BASS Autism Services for Adults provide a service to adults with autism spectrum conditions (ASCs) and professionals and carers who support them.

Tel: 01225 325 680

Website: http://www.awp.nhs.uk/services/specialist/autism-spectrum/

 

**Bereavement**

Cruse Bereavement Care

Bereavement support in the Bristol area

Tel: 0117 926 4045 Email: bristol@cruse.org.uk

Website: http://www.cruse.org.uk/Bristol

 

**Bipolar**

Bipolar UK

Information, advice and support by phone and email, as well as through information on our website.

Tel: 0333 323 3880 Email: info@bipolaruk.org

Website: http://www.bipolaruk.org/

 

**Carers**

BANES Carers’ Centre

The Carers’ Centre is a local charity supporting people who care for family and friends who need extra support day-to-day.

Tel: 0800 0388 885

Website: https://www.banescarerscentre.org.uk/

 

Carers Support Centre

Carers Support Centre provides support, information and advice to carers of any age living in the Bristol and South Gloucestershire areas.

Tel : 0117 965 2200

Website: http://www.carerssupportcentre.org.uk/

 

**Counselling/Talking Therapies/Phone Support**

The Big White Wall

The service designed to help people get support, take control and feel better.

The University has arranged for our students to be able to access Big White Wall. It provides 24/7 peer and professional support (with trained counsellors online at all times), plus a range of well-being tools to help people self-manage.

Simply go to www.bigwhitewall.com/university and use your university email address to login. The service is anonymous, and the University will not know you have chosen to use BWW.

 

Samaritans

Tel: 116 123

 

Bristol Wellbeing Therapies (Formerly Lift Psychology)

Bristol Wellbeing Therapies offer a range of support for people with different needs and preferences.

Tel: 0117 982 3209

Website: https://iapt-bristol.awp.nhs.uk/

 

Help Counselling (9-25yrs)

One-to-one, groups, parent and child workshops in Bristol, Yate, Chippenham and Glastonbury. No limit to the number of sessions. No restrictions on the issues you bring.

Tel: 0117 950 2511

Website: http://www.help-counselling.org.uk/index.html

 

Off The Record: Bristol

Free confidential, self-referral specialist information, advice, informal support and counselling for young people in Bristol, aged 11 – 25.

Tel: 0808 808 9120      Text: 07896 880 011      Email: confidential@otrbristol.org.uk

Website: http://www.otrbristol.org.uk/

 

Relate (Relationship counselling)

Relationship Counselling, Sex Therapy, Relationship Education and Training. LGBTQ+ affirmative and committed to supporting all kinds of relationships.

Tel: 0117 942 8444     Email: recep.relateavon@btconnect.com

Website: http://www.relate-avon.org.uk/

 

Terrence Higgins Trust West

Providing one to one or couples counselling for people with HIV for up to 12 weeks.  They also run a variety of group support sessions.

Tel: 0808 802 1221

Website: http://www.tht.org.uk/

 

The Bridge Foundation

Offering a range of psychotherapy and counselling services.  Individual short term counselling for up to 4 sessions, individual longer term counselling for individuals for up to 2 years.

Tel: 0117 9424510     Email: info@bridgefoundation.org.uk

Website: http://www.bridgefoundation.org.uk/

 

The Harbour

Providing free and professional counselling and psychotherapy for people affected by a life-threatening physical illness. They provide therapy for individuals, couples, and groups.

Tel: 0117 925 9348      Email: info@the-harbour.co.uk

Website: http://www.the-harbour.org.uk/

 

Bristol Mindline

A confidential freephone helpline giving a safe place to talk if you, or someone you know, is in distress.

Tel: 0808 808 0330

Website: https://www.bristolmind.org.uk/

 

SARSAS

Helpline, support and counselling for survivors of sexual violence/assault.

Tel (females): 0808 801 0456      Tel (males): 0808 801 0464

Website: http://www.sarsas.org.uk/

 

**Eating Disorders**

Beat: Beating Eating Disorders

Helpline, information and support for people with eating disorders, in particular anorexia and bulimia nervosa and their carers, family and friends.

Tel (adults): 0808 801 0677    Tel (under 18s): 0808 801 0711

Email (adults): help@b-eat.co.uk      email (under 18s): fyp@b-eat.co.uk

Website: https://www.b-eat.co.uk/

 

Overeaters Anonymous

Overeaters Anonymous is a fellowship of individuals who, through shared experience, strength and hope, are recovering from compulsive overeating.

Tel: 07000 784 985     Email: general@oagb.org.uk

Website: http://www.oagb.org.uk/

 

Somerset and Wessex Eating Disorders Association (SWEDA)

For carers and sufferers. SWEDA offers a range of support: Counselling Services, a monthly Self help Support Group, Training and Presentations for Health Professionals and GPs, and an Outreach and Community Support programme, working with young people in Secondary Schools and four of the major Colleges in the county.

Tel: 01749 34 33 44      Email: support@swedauk.org

Website: http://www.swedauk.org/

 

Something Fishy

Website for help and information on eating disorders including online support.

Website: http://www.something-fishy.org/

 

The National Centre For Eating Disorders

The National Centre for Eating Disorders provides counselling solutions for all eating disorders, including binge eating, yo-yo dieting, bulimia, fear of eating and anorexia.

Tel: 0845 838 2040    

Website: http://eating-disorders.org.uk/

 

**Self Harm**

Self Injury Self Help (SISH) Group

SISH stands for ‘self injury self help’, and are a Bristol based community organisation, who for 15 years, have been running self help support groups for people who self injure.

Tel: 0117 2308230      Email: sishbristol@gmail.com

Website: https://www.sishbristol.org.uk/

 

**Anxiety**

No Panic

Anxiety disorder helpline

Tel (20+ yr olds): 0844 967 4848      Tel (13-20 yr olds): 0300 606 1174

Website: http://www.nopanic.org.uk/

 

**OCD**

OCD action

Support and information for anybody affected by OCD.

Tel: 0845 390 6232      Email: support@ocdaction.org.uk

Website: http://www.ocdaction.org.uk/

 

**Sexual Violence**

PLEASE NOTE: IN THE CASE OF IMMINENT RISK OF ANY HARM TO A CHILD OR ADULT CONTACT YOUR PAGER PERSON & REFER TO THE LEGAL PROCEDURE

Kinergy

A free and confidential service for all survivors of sexual abuse and rape for people over the age of 16. They also run support groups for survivors of abuse.

Tel: 0117 908 7712     Email: contact@kinergy.org.uk

Website: http://www.kinergy.org.uk/

 

SARSAS

Helpline, support and counselling for survivors of sexual violence/assault.

Tel (females): 0808 801 0456      Tel (males): 0808 801 0464

Website: http://www.sarsas.org.uk/

 

The Green House Bristol

Free, confidential, specialist support and counselling to help women, men, young people and children with difficulties that can arise from sexual abuse, rape, or any kind of sexual trauma.

Tel: 0117 935 1707      Email: info@the-green-house.org.uk

Website: http://the-green-house.org.uk/

 

**Services for women**

Self Injury Support (formerly Bristol Crisis Service for Women)

Self-injury Support offers a text and email support service (TESS) for girls and young women under 25yrs affected by self-injury.

Tel: 0808 800 8088      Text: 0780 047 2908

Website: http://www.selfinjurysupport.org.uk/

 

The Willow Tree Centre

A free service providing counselling after a miscarriage or still birth, post abortion counselling, practical and emotional support.

Tel: 01454 324080

Website: http://www.thewillowtreecentre.org.uk/

 

Womankind

Range of therapeutic services including a helpline, 1 to 1 counselling and group therapy for women with mental health problems.  Free or affordable professional counselling.

Tel: 0345 4582914 or 0117 9166561

Website: http://womankindbristol.org.uk/

 

Bristol Women’s Aid

Provide information and support for people suffering domestic abuse.

Tel: 0808 2000 247 (24 hour helpline)

Website: https://www.womensaid.org.uk/

 

**Discrimination/hate crime**

Islamophobia Response Unit

A response unit for reporting religious discrimination on account of being or being percieved as Muslim.

Tel: 020 3904 6555 Email: iru@mend.org.uk

Website: https://mend.org.uk/report-islamophobia/report-an-incident/

 

Tell MAMA

An independent, non-governmental organisation which measure and record incidents of Islamophobic attacks. Provide a confidential reporting service.

Tel: 0800 456 1226 SMS: 0115 707 00 07 WhatsApp: 0734 184 6086

Email: info@tellmamauk.org

Website: https://tellmamauk.org/

 

Community Security Trust (Anti-Semitism)

A charity that protects British Jews from antisemitism and related threats.

Tel: 0800 032 3263 (24hr emergency number) Email: incidents@cst.org.uk

Website: https://cst.org.uk/

 

Lighthouse Victim Care

Lighthouse offers an enhanced service to vulnerable, intimated or persistently targeted victims of crime and anti-social behaviour, and victims of serious crime.

Tel: 0800 555 111

Website: https://www.lighthousevictimcare.org/

 

Victim Support

A specialist team that deliver tailored support to help people recover from the effects of crime and traumatic events.

Tel: 0808 1689 111

Website: https://www.victimsupport.org.uk/

 

** Sexual health **

Unity Sexual Health

A free and confidential service for Bristol, North Somerset and South Gloucestershire

Website: https://www.unitysexualhealth.co.uk/

 

Switchboard LGBT+ helpline

Tel: 0300 330 0630

Website: http://switchboard.lgbt/

 

Terrence Higgins Trust West

Providing one to one or couples counselling for people with HIV for up to 12 weeks.  They also run a variety of group support sessions.

Tel: 0808 802 1221

Website: http://www.tht.org.uk/

 

Relate (Relationship counselling)

Relationship Counselling, Sex Therapy, Relationship Education and Training. LGBTQ+ affirmative and committed to supporting all kinds of relationships.

Tel: 0117 942 8444     Email: recep.relateavon@btconnect.com

Website: http://www.relate-avon.org.uk/

 

Medical Care

 

Bristol Royal Infirmary (also Accident and Emergency Department)

Address: Upper Maudlin Street, Bristol, BS2 8HW

Tel: 0117 923 0000

 

Boots Broadmead (walk-in centre & GP surgery)

Address: 59 Broadmead, Bristol, BS1 3EA

Tel: 0117 954 9828

 

Bristol Royal Hospital for Children

Address: Paul O’Gorman Building, Upper Maudlin Street, Bristol BS2 8BJ

Tel: 0117 342 8460

 

Southmead Hospital

Address: Southmead Road, Westbury-on-Trym, Bristol, BS10 5NB

Tel: 0117 950 5050

 

Royal United Hospital

Address: Combe Park, Bath, Avon, BA1 3NG

Tel: 01225 428331

 

Dental Hospital (A&E too)

Address: Lower Maudlin Street, Bristol, BS1 2LY

Tel: 0117 3424422

 

Bristol Eye Hospital

Address: Lower Maudlin Street, Bristol, BS1 2LX

Tel: 0117 9230060

 

Unity Sexual Health

A free and confidential service for Bristol, North Somerset and South Gloucestershire

Website: https://www.unitysexualhealth.co.uk/