Database

CONTACT INFORMATION FOR ALTERNATIVE SERVICES
** TIP: to find contacts quickly press the ‘ctrl’ & ‘f’ at the same time, then type in a key word**

1. University services (Internal)
2. Halls of residents contact numbers (Internal)
3. Societies (Internal)
4. Alternative numbers to Nightline (External)
5. Emergency Numbers (External)
6. Welfare & Support Services (External) – alcohol/drugs, Asperger’s/autism/bereavement, bipolar, carers, counselling, eating disorders, self-harm, anxiety, OCD, sexual violence, services for women, discrimination/hate, sexual health
7. Medical Care (External)

University Services

Vulnerable Student’ Support Service Regular office hours (Mon-Fri): closed non-term time
Tel: 0117 928 8281 Email: vulnerable-students@bristol.ac.uk

Student Counselling Service Every week day during term-time
Tel: 0117 954 6655 (call weekdays 9am-4pm)
Directions: Based on the third floor of Hampton House. Enter through the main glass doors at ground
floor level. Take the stairs in front of you to your left, through the wooden door, or the left
hand lift up to the third floor. The reception area is on your left as you come out of the lift or
stairs

Student Health Service Mon-Sat//booked appointments only
Tel: +44(0)117 3302720 Address: Hampton House Health Centre,
St Michael’s Hill BS6 6AU

Just Ask Mon-Fri: 10am-4pm
Just ask is a union run service and offers a range of information, support and advice.
Tel: 0117 331 8634 Address: 3rd floor of the student union
Email: bristolsu-justask@bristol.ac.uk

Multi-faith Chaplaincy Mon-Sat (term-time): 11am-5pm
Tel: 0117 954 6600 Address: 1 Woodland Road, BS8 1AU

Disability Services Mon-Fri (term-time): 9:30am-4pm
Tel: +44 (0)117 331 0444 Address: Hampton House, Lower Ground Floor, BS6 6JS
Email: disability-services@bristol.ac.uk

Careers Service Mon-Fri: 9:30am-4:45pm
Tel: +44 (0)117 928 8221 Address: 5 Tyndall Avenue, BS8 1UD

Examinations Office (General Enquiries)
Tel: 0117 33 17652
Email: exams-office@bristol.ac.uk

Postgraduate Exams
Tel: 0117 92 89836
Email: postgraduate-exams@bristol.ac.uk

University main switchboard telephone
Tel: +44 (0) 117 928 9000

Graduation Office
Email: graduation-office@bristol.ac.uk

Security Services
Tel (24hr emergency): 0117 331 1223
Tel (non-emergency): 0117 928 7848

Hall of Residence Contact Numbers
NB: DRS means Duty Senior Resident

Accommodation office Open 10am-4pm weekdays
Tel: +44 (0)117 95 46640
Email: accom-office@bristol.ac.uk

* Badock Hall:
Warden: Professor Mark Lowenberg
Student Support Administrator: Dr Briony Addey
Tel: +44 (0) 117 903 2480
Tel (DSR): 07787 773 801 or 07780 574 976
Address: Stoke Park Road, Stoke Bishop, BS9 1JQ

* Churchill Hall:
Warden: Professor Robert Mayhew
Student Support Administrator: Regan Payne
Tel: +44 (0) 117 428 2065
Tel (DSR): 07887 708 350
Email: churchill-hall@bristol.ac.uk
Address: Stoke Park Road, Stoke Bishop, BS9 1JG

* Clifton Hill House:
Warden: Tom Richardson
Student Support Administrators: Sarah Plumbridge and Jo Vincent
Tel: +44 (0) 117 428 2123
Tel (DSR): 07876 455 535
Email: chh-office@bristol.ac.uk
Address: Lower Clifton Hill, Clifton, BS8 1BX

* Durdham Hall:
Warden: Tilly Beech
Student Support Administrator: Sue Maddocks
Tel: +44 (0) 117 903 4000
Tel (DSR): 07767 205 337
Email: durdham-hall@bristol.ac.uk
Address: Hollybush Lane, Stoke Bishop, BS9 1UB

* Colston Street (DOES NOT SEEM TO BE OPEN YET)
Warden: Pru Lawrence-Archer
Student Support Administrator: Kristen Potter
Email: city-centre-accom@bristol.ac.uk
Address:33 Colston Street, Bristol, BS1 5AP

* Favell House:
Warden: Pru Lawrence-Archr
Student support administrator: Yvonne Olver
Tel: +44 (0)117 954 5548
Tel (DSR): 07794 046 407
Email: citycentreriverside-accom@bristol.ac.uk
Address: Favell House, Crow Lane, Bristol, BS1 1DQ

* Goldney Hall:
Warden: Leo Brady
Student support administrator: Amber Bartlett
Tel: +44 (0) 117 903 4880
Tel (DSR): 07788 916 106
Email: goldney-hall@bristol.ac.uk
Address: Lower Clifton Hill, Clifton, BS8 1BH

* Hiatt Baker Hall – catered:
Warden: Dr Nicholas Howden
Student support administrator: Vanessa O’Regan
Tel: +44 (0) 117 428 2475
Tel (DSR): 07807 570 660
Email: hb-catered-enquiries@bristol.ac.uk
Address: Parry’s Lane, Stoke Bishop, BS9 1AD

* Hiatt Baker Hall, self-catered:
Warden: Dr Nicholas Howden
Student support administrator: Jo Pollitt
Tel: +44 (0) 117 428 2476
Tel (DSR): 07807 570 660
Email: hb-selfcatered-enquiries@bristol.ac.uk
Address: Parry’s Lane, Stoke Bishop, BS9 1AD

* Manor Hall:
Warden: Dr Martin Crossley Evans
Student support administrator: Mrs Nikki Press
Tel: +44 (0) 117 903 5500
Tel (DSR): 07748 768 430
Email: manor-hall@bristol.ac.uk
Address: Lower Clifton Hill, Clifton, BS8 1BU

* Nelson House:
Warden: Lisa L’Homme
Student support administrator: Stella Eastwood
Tel: +44 (0) 117 954 6638
Email: student-houses@bristol.ac.uk
Address: Nelson House, Rupert Street, BS1 2PZ

* New Bridewell
Warden: Mr Steve Bullock
Student support administrator: Emma Keen
Tel: +44 (0)117 375 1093
Tel (DSR): 07976 781 580
Email: oldtown-enquiries@bristol.ac.uk
Address: Nelson Street, Bristol BS1 2BA

* Northwell House:
Warden: Tilly Beach
Student support administrator: Sue Maddocks and Liz Pozner
Tel: +44 (0) 117 903 3730
Tel (DSR): 07789 176 820
Email: nh-office@bristol.ac.uk
Address: 4-6 Cromwell Road, St Andrews BS6 5AA

* Orchard Heights:
Warden: Pru Lawrence Archer
Student support administrator: Jules Chamberlain
Tel: +44 (0)117 331 0509
Tel (DSR): 07444 850 396
Email: orchard-heights@bristol.ac.uk
Address: 31 Frogmore Street, Bristol BS1 5NA

* Queen’s Road:
Warden: Tom Richardson
Student support administrator: Sarah Plumbridge and Jo Vincent
Tel: +44 (0)117 903 5179
Tel (DSR): 07876 455 535
Email: chh-office@bristol.ac.uk
Address: 115 Queens Road, Bristol BS8 1LL

* Richmond Terrace:
Warden: Dr Martin Crossley Evans
Student support administrator: Mrs Nikki Press
Tel: +44 (0)117 903 5500
Tel (DSR): 07748 768 430
Email: manor-hall@bristol.ac.uk
Address: 35 Richmond Terrace, Bristol BS8 1AD

* St Michael’s Park:
Warden: Dr Martin Crossley Evans
Student support administrator: Mrs Nikki Press
Tel: +44 (0)117 903 5500
Tel (DSR): 07717 720 295
Email: nikki.press@bristol.ac.uk
Address: 28-33 St Michael’s Park, Bristol BS2 8BW

* The Courtrooms:
Warden: Mr Steve Bullock
Student support administrator: Emma Ken
Tel: +44 (0)117 954 5548
Tel (DSR): 07790 942 452
Email: oldtown-enquiries@bristol.ac.uk
Address: Rupert Street, Bristol BS1 2AF

* The Hawthorns:
Warden: Andrew Pearce
Student support administrator: Mrs Kristen Potter-Price
Tel: +44 (0) 117 954 6638
Tel (DSR): 07717 720 016
Email: the-hawthorns@bristol.ac.uk
Address: 14-16 Woodland Road, Bristol BS8 1UQ

* The Rackhay:
Warden: Pru-Lawrence Archer
Student support administrator: Yvonne Olver
Tel: +44 (0)117 954 5548
Tel (DSR): 07805 802 918
Email: citycentreriverside-accom@bristol.ac.uk
Address: Queen Charlotte St, Bristol, BS1 4HJ

* Unite House:
Warden: Mrs Kristen Potter-Price
Student Support Administrator: Andrew Pearce
Tel: +44 (0)117 331 0950
Tel (DSR): 07717 701 058
Email: unite-house@bristol.ac.uk
Address: Unite House, Frogmore Street, BS1 5NA

* University Hall:
Warden: Tilly Beech
Student support administrator: Liz Posner
Tel: +44 (0) 117 903 3730
Tel (DSR): 07789 396 698
Email: uh-office@bristol.ac.uk
Address: Shaplands, Stoke Bishop, BS9 1AR

* Waverley House:
Warden: Peter Wilgoss
Student support administrator: Yvonne Olver
Tel: +44 (0)117 954 5548
Tel (DSR): 07794 053 657
Email: citycentreriverside-accom@bristol.ac.uk
Address: Queen Charlotte Street, Bristol, BS1 1WH

* Wills Hall:
Warden: Professor Robert Villain
Student support administrator: Miss Sarah Price
Tel: +44 (0) 117 903 4367
Tel (DSR): 07785 518 685
Email: wills-hall@bristol.ac.uk
Address: Parry’s Lane, Stoke Bishop, BS9 1AE

* Winkworth House:
Warden: Leo Brady
Student support administrator: Amber Bartlett
Tel: +44 (0) 117 903 4870
Tel (DSR): 07810 507 517
Email: winkworth-house@bristol.ac.uk
Address: 5 St Georges Road, Bristol BS8 5UU

* Woodland Road:
Warden: Dr Martin Crossley Evans
Student support administrator: Mrs Nikki Press
Tel: +44 (0)117 903 5500
Tel (DSR): 07717 720 295
Email: nikki.press@bristol.ac.uk
Address: 97 Woodland Road, Bristol BS8 1US
Societies

Student Union Groups
Academic, Arts, Campaigning, Community Volunteering, Dance, Extreme & Outdoor, International, Liberation, Media, Medical, Music, Network, Other, Performance, Politics, Recreational, Religion, Representation, Resident Associations, Sports -Team, Sports – Individual, Volunteering
Main Website: https://www.bristolsu.org.uk/groups
Alternative Numbers

Bath Nightline 8pm-8am (term-time)
Tel: 01225 383030

Samaritans 24hrs
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.
Tel: 116 123

The Calm Zone 5pm-midnight
The Campaign Against Living Miserably (CALM) is an award-winning charity dedicated to preventing male suicide.
Tel: 0800 585858

Bristol Mindline
A confidential freephone helpline giving a safe place to talk if you, or someone you know, is in distress.
Tel: 0808 808 0330
Website: https://www.bristolmind.org.uk/
Emergency Contacts

Emergency Services
Tel: 999

Police Non-emergency
Tel: 101

Medical non-emergency/advisory
Tel: 111
External Welfare & Support Services

**Alcohol and Drugs**
Addiction Recovery Agency
Offers a range of services for drug and alcohol users of all ages.
Tel: 0117 930 0282 Email: info@addictionrecovery.org.uk
Website: http://addictionrecovery.org.uk/

Bristol Drugs Project
Confidential support for adults and young people who are using drugs or who are worried about someone else’s substance misuse.
Tel: 0117 987 6000 Email: info@bdp.org.uk
Website: http://www.bdp.org.uk/

Nilaari
The Nilaari Agency offers culturally appropriate treatment services to people (aged over 18) from minority communities who misuse or are at risk of misusing drugs and alcohol.
Tel: 0117 952 5742 Email: nilaari@nilaari.co.uk
Website: http://www.nilaari.co.uk/

Hawkspring
Hawkspring offers a range of services to anyone who is affected by drug and alcohol misuse.
Tel: 0117 964 2859 Email: info@hawkspring.org.uk
Website: http://www.hawkspring.org.uk/

Nacoa
Providing information, advice and support for everyone affected by a parent’s drinking
Tel: 0800 358 3456 Email: helpline@nacoa.org.uk
Website: http://www.nacoa.org.uk/

**Aspergers/ Autism support**
BASS Autism Services for Adults
BASS Autism Services for Adults provide a service to adults with autism spectrum conditions (ASCs) and professionals and carers who support them.
Tel: 01225 325 680
Website: http://www.awp.nhs.uk/services/specialist/autism-spectrum/

**Bereavement**
Cruse Bereavement Care
Bereavement support in the Bristol area
Tel: 0117 926 4045 Email: bristol@cruse.org.uk
Website: http://www.cruse.org.uk/Bristol

**Bipolar**
Bipolar UK
Information, advice and support by phone and email, as well as through information on our website.
Tel: 0333 323 3880 Email: info@bipolaruk.org
Website: http://www.bipolaruk.org/
**Carers**
BANES Carers’ Centre
The Carers’ Centre is a local charity supporting people who care for family and friends who need extra support day-to-day.
Tel: 0800 0388 885
Website: https://www.banescarerscentre.org.uk/

Carers Support Centre
Carers Support Centre provides support, information and advice to carers of any age living in the Bristol and South Gloucestershire areas.
Tel : 0117 965 2200
Website: http://www.carerssupportcentre.org.uk/
**Counselling/Talking Therapies/Phone Support**
The Big White Wall
The service designed to help people get support, take control and feel better.
The University has arranged for our students to be able to access Big White Wall. It provides 24/7 peer and professional support (with trained counsellors online at all times), plus a range of well-being tools to help people self-manage.
Simply go to www.bigwhitewall.com/university and use your university email address to login. The service is anonymous, and the University will not know you have chosen to use BWW.

Samaritans
Tel: 116 123

Bristol Wellbeing Therapies (Formerly Lift Psychology)
Bristol Wellbeing Therapies offer a range of support for people with different needs and preferences.
Tel: 0117 982 3209
Website: https://iapt-bristol.awp.nhs.uk/

Help Counselling (9-25yrs)
One-to-one, groups, parent and child workshops in Bristol, Yate, Chippenham and Glastonbury. No limit to the number of sessions. No restrictions on the issues you bring.
Tel: 0117 950 2511
Website: http://www.help-counselling.org.uk/index.html

Off The Record: Bristol
Free confidential, self-referral specialist information, advice, informal support and counselling for young people in Bristol, aged 11 – 25.
Tel: 0808 808 9120 Text: 07896 880 011 Email: confidential@otrbristol.org.uk
Website: http://www.otrbristol.org.uk/

Relate (Relationship counselling)
Relationship Counselling, Sex Therapy, Relationship Education and Training. LGBTQ+ affirmative and committed to supporting all kinds of relationships.
Tel: 0117 942 8444 Email: recep.relateavon@btconnect.com
Website: http://www.relate-avon.org.uk/

Terrence Higgins Trust West
Providing one to one or couples counselling for people with HIV for up to 12 weeks. They also run a variety of group support sessions.
Tel: 0808 802 1221
Website: http://www.tht.org.uk/

The Bridge Foundation
Offering a range of psychotherapy and counselling services. Individual short term counselling for up to 4 sessions, individual longer term counselling for individuals for up to 2 years.
Tel: 0117 9424510 Email: info@bridgefoundation.org.uk
Website: http://www.bridgefoundation.org.uk/

The Harbour
Providing free and professional counselling and psychotherapy for people affected by a life-threatening physical illness. They provide therapy for individuals, couples, and groups.
Tel: 0117 925 9348 Email: info@the-harbour.co.uk
Website: http://www.the-harbour.org.uk/

Bristol Mindline
A confidential freephone helpline giving a safe place to talk if you, or someone you know, is in distress.
Tel: 0808 808 0330
Website: https://www.bristolmind.org.uk/

SARSAS
Helpline, support and counselling for survivors of sexual violence/assault.
Tel (females): 0808 801 0456 Tel (males): 0808 801 0464
Website: http://www.sarsas.org.uk/
**Eating Disorders**
Beat: Beating Eating Disorders
Helpline, information and support for people with eating disorders, in particular anorexia and bulimia nervosa and their carers, family and friends.
Tel (adults): 0808 801 0677 Tel (under 18s): 0808 801 0711
Email (adults): help@b-eat.co.uk email (under 18s): fyp@b-eat.co.uk
Website: https://www.b-eat.co.uk/

Overeaters Anonymous
Overeaters Anonymous is a fellowship of individuals who, through shared experience, strength and hope, are recovering from compulsive overeating.
Tel: 07000 784 985 Email: general@oagb.org.uk
Website: http://www.oagb.org.uk/

Somerset and Wessex Eating Disorders Association (SWEDA)
For carers and sufferers. SWEDA offers a range of support: Counselling Services, a monthly Self help Support Group, Training and Presentations for Health Professionals and GPs, and an Outreach and Community Support programme, working with young people in Secondary Schools and four of the major Colleges in the county.
Tel: 01749 34 33 44 Email: support@swedauk.org
Website: http://www.swedauk.org/

Something Fishy
Website for help and information on eating disorders including online support.
Website: http://www.something-fishy.org/

The National Centre For Eating Disorders
The National Centre for Eating Disorders provides counselling solutions for all eating disorders, including binge eating, yo-yo dieting, bulimia, fear of eating and anorexia.
Tel: 0845 838 2040
Website: http://eating-disorders.org.uk/

**Self Harm**
Self Injury Self Help (SISH) Group
SISH stands for ‘self injury self help’, and are a Bristol based community organisation, who for 15 years, have been running self help support groups for people who self injure.
Tel: 0117 2308230 Email: sishbristol@gmail.com
Website: https://www.sishbristol.org.uk/

**Anxiety**
No Panic
Anxiety disorder helpline
Tel (20+ yr olds): 0844 967 4848 Tel (13-20 yr olds): 0300 606 1174
Website: http://www.nopanic.org.uk/

**OCD**
OCD action
Support and information for anybody affected by OCD.
Tel: 0845 390 6232 Email: support@ocdaction.org.uk
Website: http://www.ocdaction.org.uk/

**Sexual Violence**
PLEASE NOTE: IN THE CASE OF IMMINENT RISK OF ANY HARM TO A CHILD OR ADULT CONTACT YOUR PAGER PERSON & REFER TO THE LEGAL PROCEDURE
Kinergy
A free and confidential service for all survivors of sexual abuse and rape for people over the age of 16. They also run support groups for survivors of abuse.
Tel: 0117 908 7712 Email: contact@kinergy.org.uk
Website: http://www.kinergy.org.uk/

SARSAS
Helpline, support and counselling for survivors of sexual violence/assault.
Tel (females): 0808 801 0456 Tel (males): 0808 801 0464
Website: http://www.sarsas.org.uk/

The Green House Bristol
Free, confidential, specialist support and counselling to help women, men, young people and children with difficulties that can arise from sexual abuse, rape, or any kind of sexual trauma.
Tel: 0117 935 1707 Email: info@the-green-house.org.uk
Website: http://the-green-house.org.uk/
**Services for women**
Self Injury Support (formerly Bristol Crisis Service for Women)
Self-injury Support offers a text and email support service (TESS) for girls and young women under 25yrs affected by self-injury.
Tel: 0808 800 8088 Text: 0780 047 2908
Website: http://www.selfinjurysupport.org.uk/

The Willow Tree Centre
A free service providing counselling after a miscarriage or still birth, post abortion counselling, practical and emotional support.
Tel: 01454 324080
Website: http://www.thewillowtreecentre.org.uk/

Womankind
Range of therapeutic services including a helpline, 1 to 1 counselling and group therapy for women with mental health problems. Free or affordable professional counselling.
Tel: 0345 4582914 or 0117 9166561
Website: http://womankindbristol.org.uk/

Bristol Women’s Aid
Provide information and support for people suffering domestic abuse.
Tel: 0808 2000 247 (24 hour helpline)
Website: https://www.womensaid.org.uk/

**Discrimination/hate crime**
Islamophobia Response Unit
A response unit for reporting religious discrimination on account of being or being percieved as Muslim.
Tel: 020 3904 6555 Email: iru@mend.org.uk
Website: https://mend.org.uk/report-islamophobia/report-an-incident/

Tell MAMA
An independent, non-governmental organisation which measure and record incidents of Islamophobic attacks. Provide a confidential reporting service.
Tel: 0800 456 1226 SMS: 0115 707 00 07 WhatsApp: 0734 184 6086
Email: info@tellmamauk.org
Website: https://tellmamauk.org/

Community Security Trust (Anti-Semitism)
A charity that protects British Jews from antisemitism and related threats.
Tel: 0800 032 3263 (24hr emergency number) Email: incidents@cst.org.uk
Website: https://cst.org.uk/

Lighthouse Victim Care
Lighthouse offers an enhanced service to vulnerable, intimated or persistently targeted victims of crime and anti-social behaviour, and victims of serious crime.
Tel: 0800 555 111
Website: https://www.lighthousevictimcare.org/

Victim Support
A specialist team that deliver tailored support to help people recover from the effects of crime and traumatic events.
Tel: 0808 1689 111
Website: https://www.victimsupport.org.uk/

** Sexual health **
Unity Sexual Health
A free and confidential service for Bristol, North Somerset and South Gloucestershire
Website: https://www.unitysexualhealth.co.uk/

Switchboard LGBT+ helpline
Tel: 0300 330 0630
Website: http://switchboard.lgbt/

Terrence Higgins Trust West
Providing one to one or couples counselling for people with HIV for up to 12 weeks. They also run a variety of group support sessions.
Tel: 0808 802 1221
Website: http://www.tht.org.uk/

Relate (Relationship counselling)
Relationship Counselling, Sex Therapy, Relationship Education and Training. LGBTQ+ affirmative and committed to supporting all kinds of relationships.
Tel: 0117 942 8444 Email: recep.relateavon@btconnect.com
Website: http://www.relate-avon.org.uk/
Medical Care

Bristol Royal Infirmary (also Accident and Emergency Department)
Address: Upper Maudlin Street, Bristol, BS2 8HW
Tel: 0117 923 0000

Boots Broadmead (walk-in centre & GP surgery)
Address: 59 Broadmead, Bristol, BS1 3EA
Tel: 0117 954 9828

Bristol Royal Hospital for Children
Address: Paul O’Gorman Building, Upper Maudlin Street, Bristol BS2 8BJ
Tel: 0117 342 8460

Southmead Hospital
Address: Southmead Road, Westbury-on-Trym, Bristol, BS10 5NB
Tel: 0117 950 5050

Royal United Hospital
Address: Combe Park, Bath, Avon, BA1 3NG
Tel: 01225 428331

Dental Hospital (A&E too)
Address: Lower Maudlin Street, Bristol, BS1 2LY
Tel: 0117 3424422

Bristol Eye Hospital
Address: Lower Maudlin Street, Bristol, BS1 2LX
Tel: 0117 9230060

Unity Sexual Health
A free and confidential service for Bristol, North Somerset and South Gloucestershire
Website: https://www.unitysexualhealth.co.uk/